ABOUT OUR JEWELRY
Is Monteoro Jewelry real gold?
Yes. Our gold jewelry is clearly identified by its gold purity, such as 10K, 14K, or 18K, when applicable. Product details specify the material and characteristics of each piece.
How do I know which gold purity I am purchasing?
The gold purity is listed on each applicable product page. We believe jewelry information should be clear and transparent so you can make an informed purchase.
Will my jewelry look exactly like the photos?
We make every effort to represent our jewelry accurately. Because of lighting, screen settings, photography, and the natural characteristics of jewelry, slight differences in appearance may occur.
ORDERS & SHIPPING
How can I track my order?
Once your order has shipped, tracking information will be sent using the contact information associated with your order.
How long will my order take to arrive?
Processing and delivery times may vary depending on the item, availability, destination, and carrier. Please visit our Shipping & Delivery page for additional information.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you need to request a change. Once an order has entered the shipping process, we may not be able to modify the delivery address.
RETURNS & CUSTOMER CARE
Can I return or exchange an item?
Return eligibility and applicable conditions are described in our Returns & Exchanges policy. We recommend reviewing the policy before making a return.
What should I do if there is a problem with my order?
Please contact us with your order information and a description of the issue. Our goal is to review concerns promptly and help determine the appropriate next step.
JEWELRY CARE
How should I care for my gold jewelry?
Store jewelry separately when possible and avoid unnecessary exposure to harsh chemicals, abrasive materials, and products that may leave residue. For more detailed guidance, visit our Jewelry Care page.
Can I wear my jewelry every day?
Many gold jewelry pieces are suitable for regular wear, but durability varies depending on the design, construction, and how the piece is worn. Proper care can help preserve its appearance over time.
CONTACT
How can I contact Monteoro Jewelry?
Visit our Contact Us page to send us a message. We’ll be happy to assist with questions about products, orders, shipping, or customer care.
