Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with any original tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, contact us at info@monteorojewelry.com. If your return is accepted, we’ll provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.
For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Damages, defects, and incorrect items
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at info@monteorojewelry.com so we can evaluate the issue and make it right. If the return is due to an error on our part or an eligible damaged or defective item, Monteoro Jewelry will cover the return shipping cost.
Exceptions / non-returnable items
Personalized, customized, or special-order items cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards and items marked as final sale are also non-returnable.
Please contact us at info@monteorojewelry.com if you have questions about whether a particular item is eligible for return.
Exchanges
We do not process direct exchanges. The fastest way to get a different item is to request a return for the item you received and, once the return is accepted, place a new order for the desired item.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned items must be unworn, unused, with any original tags, and in their original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at info@monteorojewelry.com.